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The NCR Corporation is a US-based world’s number one ATM solution product and services provider. It provides world prominent products such as self-service kiosks, point-of-sale terminals, automated teller machines, check processing systems, barcode scanners, and business consumables. We work as technology partner with NCR Corporation for their various Oracle Implementation, upgrade, Roll-out and maintenance projects. We have successfully partnered in their ES 2.x Project to roll out Oracle Applications across APAC and EMEA

Business Need & Challenges

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    Streamlined and global business process in all entities across world.
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    Coordination between IDC, US, 17 APAC countries and 6 EMEA countries who speaks different language.
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    Different Time zones for working in odd hours
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    Understand current high amount of customization and implement the new solution without breaking the current customization.
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    Interfacing the Legacy systems like SMC/FLIP/Servergistics

Solution

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    A phased approach is followed to implement Oracle Applications R12 in 17 APAC countries and then 6 EMEA countries
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    The complete solution footprint deployed to implement Oracle Applications E-Business suits R12 like SCM, Financials and CRM including Inventory, AP, AR, Purchasing, Install Base, Spare Management and GL across APAC & EMEA.
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    Data migrated from legacy system to Oracle Application for all open transactions
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    Project Management through sophisticated Planview tool for tracking and Project resources and timelines
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    Issue tracking and monitoring using JIRA
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    New customization to accommodate the peculiar structure of China as country
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    Unique solution for Operating Units across country’s boundary like for Macau implemented in Hong Kong OU and Brunei in Malaysia.
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    Interfacing the Legacy systems like SMC/FLIP/Servergistics

Business Benefits

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    Cost savings thru onsite- offshore methodology
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    Use of optimal business processes.
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    By limiting customizations, system is easy migrate
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    Adherence to global processes by implementing common solution across entities

Real Estate is a respected real estate developer offering residential & commercial properties in northern states of India.We have been engaged for Implementation of Oracle Property Management module in Punjab region

Business Need & Objective

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    Streamline and automate lease administration and space management
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    Existing property management system was multifarious and time consuming
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    Reporting capabilities were limited
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    Third party custom code without any transition document or support

Solution

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    Rollout of Oracle Property Management Module for entities in other region (Chandigarh and Ludhiana)
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    Automation of Payment, Invoice creation process and Common Area Maintenance (CAM) reconciliation
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    Modification done in the codes to accommodate the Different Real Estate Schemes for payment of EMIs
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    BI Publisher reports for EMI/Possession Letter/Reminders and other more than 50 different formats
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    Integration with Oracle CRM modules

Business Benefits

Customer had following business benefits from this project

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    Record and track data for each floor and space for a building
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    Reduced operating cost
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    Time saving in follow-up for payments and reminders
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    Automated and fully integrated system for billing and payments
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    Compliance of General Accepted Accounted Principles (GAAP)
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    Data transparency and easy reporting

World’s largest logistics specialists who provides supply chain solutions and collections activities for various pharmaceutical manufacturers. They were facing challenges in collections from their customers in their O2C operations.

Business Need & Objective

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    Incomplete/inaccurate information by collectors
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    Who’s delinquent?
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    By how much?
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    Inconsistent, ineffective collections practices…manual, not uniform
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    Redundant, time-consuming, manual follow-up
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    Unable to meet Reporting requirements for Internal KPIs
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    No feature to score customers for credit rating & further process improvement

Solution

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    Implementation of Oracle Advanced Collections module
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    Create different collection strategies for different customers
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    Closed loop collection process starting from delinquency and resulting into cash collection
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    Inconsistent, ineffective collections practices…manual, not uniform

Business Benefits

Customer had following business benefits from this project:

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    Improved Cash Flow
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    Streamline existing collections process with complete automation
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    Proactive management of Collection
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    Productivity gain along with improved effectiveness
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    PComplete visibility of end to end process in line with internal KPI

The NCR Corporation is a US-based computer hardware, software and electronics company that provides world prominent products such as self-service kiosks, point-of-sale terminals, automated teller machines, check processing systems, barcode scanners, and business consumables.

We work as Oracle partner with NCR Corporation for their various Oracle Implementation, upgrade, Roll-out and maintenance projects. We manage their Oracle Applications which includes support, enhancements and maintenance of Oracle instances

Business Need & Challenges

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    The client uses PROD and multiple test instances for Oracle Applications
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    Various modules including Financials (GL, AP, AR), SCM (Inventory, Purchasing, Order Management) and CRM (Field Service, Spare Management)
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    More than 50 operating units across Globe
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    Multiple Interfaces and bolt on systems
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    Coordination between IDC, US, APAC and EMEA countries who speaks different language

Solution

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    Production Support of Oracle Application system across different tracks
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    Tracking and monitoring different Interfaces with Oracle Applications
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    Support these systems through seamless communication between its onsite and off-shore resources
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    Complete flexibility to users to log cases either using phone, email or on tracking tool JIRA.
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    Timely resolution of the issues within SLA timelines
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    Development of new objects following development life cycle

Business Benefits

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    Cost savings thru onsite- offshore methodology
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    Use of optimal business processes.
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    Operation efficiency though centralized and real time processes
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    Execution of Month-end close in lesser time due to simplified closure process in multi-org environment
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    Service Level improvement through reduction in average query time

Manufacturer raised concerns regarding the number of claims asserted by customers have been significantly increased. Extrapolated over a year, this represents and faces many challenges.

Business Need & Challenges

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    Streamlining claims management process
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    Reduction of cost and expense through utilisation of available technology capabilities with the solution that provides research, admin and analysis and settlement functions to resolve and preempt claims.
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    Allows integration that will enable the Business division and Credit team to communicate, understand the needs and collaborating activities in satisfying customer needs.

Solution

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    Evaluated the As Is process in detail to obtain a baseline of current performance.
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    The delivery and development of improved Oracle Trade Management – Claims process to provide higher levels of quality and improved economic return.

Business Benefits

Customer had following business benefits from this project:

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    Reduced time and resources from conducting research on eligibility of the claims
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    Lower financing costs from reduced time required to identify and collect invalid claims
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    Reduced turnaround time for processing claims
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    Reduced number of customer complaints

Real Estate is a respected real estate developer offering residential & commercial properties in northern states of India.

We have successfully completed their project for Implementation of Oracle E-Business Taxes

Business Need & Objective

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    Streamlining claims management process
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    Streamlining Taxes as per India Localization
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    Complex Indian Tax structure
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    Challenges in filing statutory tax returns
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    Tax accounting

Solution

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    Evaluated the business need and applicability of Union and State taxes
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    Oracle Applications e-Business Tax Setups as per Indian taxation laws
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    Post Production support for filing the tax returns correctly
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    Reconciliation of input and output taxes
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    Managed tax deducted at source

Business Benefits

Customer had following business benefits from this project

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    Adherence to Union and State tax laws
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    Timely and correct filing of Tax returns
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    Reduced turnaround time for processing claims
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    Speedy and simple reconciliation
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    Automated process to print Tax forms (Form 16, Tax Return etc.)

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